Transfer from Bell, E-Sim Not working

[AviVerma]

Hello,

After creating account through a friend’s referral code and paying for the plan, I received the text from Bell to give the authorization to transfer, I responded YES, but E-Sim is not working. I have the SOS sign on my iPhone 11. The account says its active in the app but no service. Have you experienced this issue and if yes, how did you fix it? 

How do I chat/call with an agent to fix this?

Thank you for your help.

[CSA_PM]

Hi @ AviVerma,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[Phil_Adelphus]

@AviVerma  How do I chat/call with an agent to fix this?

There is no live chat or call centre, you need to open a service ticket using the chatbot icon bottom right of this page but if you can't log in to your account to do that, then send agents a private message  using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

An agent will reply at the envelope icon top right of this page, or tap your avatar for messages. For the private message link to work you must be logged in to this community (as if you were going to make a post) but customer service working hours are 9 a.m. to 10 p.m. eastern time so you most likely won't get an immediately reply

[ORNGNBLK]

@AviVerma   You’ve mentioned you are using an iPhone 11, so eSIM compatibility should not be an issue. Try this, Once you see the Bell esim not connecting anymore aka (SOS) then disable (do not delete) the Bell esim and enable the PM esim

To make sure the one associated with PM sim and your phone number is enabled.
(On iPhone: Settings->Cellular , make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on)

You can now shutdown/restart the phone. If this method does not work, wait 5 minutes and restart again. In the event the SOS is still present, open a ticket by starting a chat using the orange chat bubble on the bottom right and the PM team should be able to assist you. Hope this helps.