yesterday
Hello I am currently using samsung phone as esim, now I want to transfer e-sim from samsung to Iphone 17pro
I am exisiting customer
Hello @hTideGnow Thank you soo much 😀
hi @Gary20261
eSIM is free replacement every 15 days. You can ask PM for reimbursement.
submit a ticket with CS Agent using Chatbot here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In". (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email") If any issue with ticket submission, you can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
I am existing customer when I signed new e-sim its was on samsung phone now I want to download on my iphone I already paid $5
are you new subscriber asking for eSIM?
if existing subscriber, you have only buy eSIM uisng the Buy Esim on the app
What you need to do is to download the PM app on the new phone, login to the app, go to Account page and choose Buy sim card and select eSIM.
I bought new e-sim how can I install on to new phone its not showing in the public mobile app
got it, Thank you
Thank you for you help, if I purchase on the web instead of app will I get qr code to install e-sim on iphone
yesterday - last edited yesterday
You cannot transfer eSIM from one phone to another.
What you need to do, on your iPhone, download the Public Mobile app and go to Account, purchase SIM card, purchase eSIM.
This will allow you to keep your same phone number.
Can't transfer eSIMs with Public. Use the Public App to acquire a new eSIM on the new device. If you've been using eSIM for a while, it will be free, otherwise they may be a charge again.
