Transfer esim

[Gary20261]

Hello I am  currently using samsung phone as esim, now I want to transfer e-sim from samsung to Iphone 17pro

[Gary20261]

Noted, Thank you

[Chalupa_Batman]

There have been reports of people not being replied to for a full week. Just go through the forums and see.

There is a MASS delay due to the huge promotion they just had and the lack of staff they have to answer all the request for help. 

Best to just hold tight. If you don't hear anything after 72 hours, create another ticket.

[Gary20261]

Hello,

I sent ticket and direct message, its been over 24hrs

[softech]

@Gary20261 

usually, one free eSIM replacement every 15 days.  But since you have trouble installing the eSIM and you need to get another one, you will need to reach out to PM CS Agent and have them to review your case and issue you a credit.

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" 
    (if you cannot receive 2FA via SMS, click "Didn't Receive code" or "Resend Code" and choose "Send email" to get 2FA)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there    

---------

eSIM Replacement policy:

https://www.publicmobile.ca/en/get-help/articles/esim-faqs

While direct eSIM to eSIM transfers are not supported, we do offer the option to transfer service from one eSIM to another by purchasing a new eSIM. If you are already using a Public Mobile eSIM, when you request a new eSIM, we automatically identify you as an existing eSIM user and waive the replacement fee, provided you meet certain conditions.

To qualify for a fee waiver when transitioning between eSIMs, you must meet the following criteria:
     *  The current Public Mobile eSIM must be actively installed in the device you’re transferring from.
     *  The eSIM must have been purchased at least 15 days prior to the new request.

[Gary20261]

Hello,

I am existing public mobile customer, When I signed up for public mobie 2 weeks ago I installed esim on my samsung phone, yesterday I wanted to change to Iphone everyone told me you buy new e-sim to be installed on iphone first one I bought couldn't install on my iphone so I bought new one again it got installed to my phone I had to pay twice $5

[Gary20261]

I am exisiting customer 

[Gary20261]

Hello @hTideGnow  Thank you soo much 😀

[hTideGnow]

hi @Gary20261 

eSIM is free replacement every 15 days.  You can ask PM for reimbursement.  

 submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Gary20261]

I am existing customer when I signed new e-sim its was on samsung phone now I want to download on my iphone I already paid $5

[hTideGnow]

hi @Gary20261 

are you new subscriber asking for eSIM?

if existing subscriber, you have only buy eSIM uisng the Buy Esim on the app

What you need to do is to download the PM app on the new phone, login to the app, go to Account page and choose Buy sim card and select eSIM.

[Gary20261]

I bought new e-sim how can I install on to new phone its not  showing in the public mobile app

[Gary20261]

got it, Thank you

[Gary20261]

Thank you for you help, if I purchase on the web instead of app will I get qr code to install e-sim on iphone

[TheSterlinger]

You cannot transfer eSIM from one phone to another. 

What you need to do, on your iPhone, download the Public Mobile app and go to Account,  purchase SIM card,  purchase eSIM.  

This will allow you to keep your same phone number.

[umnikke8]

Can't transfer eSIMs with Public. Use the Public App to acquire a new eSIM on the new device. If you've been using eSIM for a while, it will be free, otherwise they may be a charge again.