cancel
Showing results for 
Search instead for 
Did you mean: 

Transfer e sim to a different phone

Queena
Good Citizen / Bon Citoyen

How do I transfer my e sim to a different phone? 

2 REPLIES 2

hairbag1
Mayor / Maire

@Queena 

you can't. Now you need a new esim to change phones.

softech
Oracle
Oracle

@Queena 

eSIM cannot be moved.  BUT Luckily, you can get a replacement for FREE

To rebuy new eSIM for FREE, first, download the app on your new phone.  Click Account from the bottom, then click Purchase SIM Card and select eSIM

Once it confirms your phone is eSIM compatible, click Pay $  and Install (the system will check and apply a $5 credit to bring the total price back to $0 at checkout), and follow the prompt to complete and purchase and install eSIM on your device

 

https://www.publicmobile.ca/en/on/get-help/articles/get-a-sim-card

Existing eSIM users at Public Mobile who need a replacement can do so at no extra cost. When you request a new eSIM through the usual process, we automatically identify you as an existing eSIM user and waive the replacement fee. See below for steps on how to get your new eSIM.

Need Help? Let's chat.