Ticket ID:380301-703

[YEJINAHN]

I changed my subscription payment method a few days ago and the data is not available after that.

[hairbag1]

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@YEJINAHN wrote:

I only changed the payment method, but I didn't change the plan.

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Best to log in to your account on a laptop but use incognito mode. Now, check to see if you have any data remaining in your current renewal. You might have used it all and now must wait until next regular plan renewal occurs to get more data.

[hTideGnow]

HI @YEJINAHN 

we are just customers here.  So, best to reply again for update

[YEJINAHN]

I only changed the payment method, but I didn't change the plan.

[hairbag1]

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@YEJINAHN wrote:

I changed my subscription payment method a few days ago and the data is not available after that.

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If you merely "changed your payment method"...that shouldn't affect your data. Did you mean you changed your regular PM plan to a different plan ? A bit more info would be helpful.

[YEJINAHN]

I sent a reply to the agent, but there was no reply.

[YEJINAHN]

I rebooted it, but it still doesn't work.

[BKNS27]

@YEJINAHN 

Try rebooting your phone by powering off then back on.

[hTideGnow]

HI @YEJINAHN 

since you posted a ticket number, look like you already send support agent a ticket?  Go back to community inbox, go to sent box and locate the ticket you sent and reply it and ask agent for update

[hairbag1]

@YEJINAHN 

this is a PM Community Forum made up with customers like you and me. Your question seems to be in a foreign language...can you possible re-ask it in either English or french.

added...use this link, if you're trying to message Customer Support...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437