cancel
Showing results for 
Search instead for 
Did you mean: 

Texts and e-mails

agiudice
Good Citizen / Bon Citoyen

I have a Nokia Lumia 635 phone and I cannot send or receive texts and e-mails. Any suggestions?

16 REPLIES 16

softech
Mayor / Maire

HI @agiudice   How was your voice quality and data?  Which edition you have ?  Global or US?

 

  A brief look at the spec for Nokia Lumia 635 , it is not very compatible with PM, it only has 1 3G channel and 1 LTE channel compatible here.

 

Yummy
Mayor / Maire

But calls work?

Can you browse internet? Maybe data part is not that compatible with PM's bands.

@agiudice  OK, I checked further, US version should be fine... as long as you have the US version.

 

Check the phone for the exact model number:  RM974 or RM975

 

Also, if you have a second phone, try to put the SIM in another phone to confirm if it is a device issue or account

 

z10user4
Mayor / Maire

 @agiudice : The global version is a tad light on LTE for here. Maybe change your settings to 3G or UMTS or WCDMA or HSPA. The US version might hold on to some towers here.

agiudice
Good Citizen / Bon Citoyen

Don't know where to find Global or US edition.

@agiudice   First, where you bought it?

 

Second, check the video, you want to find out the RM model number, watch wait till 1:15 of this clip.. (the clip shows RM-985, you just need to check if yours is RM974 or 975)

 

https://www.youtube.com/watch?v=t1nV6Hkn7qQ

 

agiudice
Good Citizen / Bon Citoyen

Calls work. I can browse internet but I get the message to upgrade my browser. I've tried but with no success.

@agiudice   are you browsing the internet via Wifi or Mobile Data?

z10user4
Mayor / Maire

It's an old phone. It probably hasn't had security updates for a while. That's likely why the message.

But in the meantime for your texting...since texts work on LTE as well and your phone might be questionable for LTE:

swipe left
Settings
Network & Wireless
Mobile & SIM
SIM settings
Highest connection speed
Select 3G