Text returns

[Danielle71]

Hello, I am not receiving any text back from any anybody I can text out they get it but when they text me back, I get nothing what is wrong with this? It just started yesterday.

[BKNS27]

@Danielle71 

Is this related to your previous post regarding texting?

https://productioncommunity.publicmobile.ca/t5/Get-Support/Text-returns/td-p/1365487 

We are all members like you helping each other out with issues.

Click on your avatar and reply back in Messages to the CS_Agent on retrieving your ported number.

[slusagm]

What is the area code and the next 3 digits of your phone number?? Small set of numbers cannot be ported into PM, I hope yours not one of them. But we can help to confirm if you can share only the first 6 digits of the phone number 

[hTideGnow]

hi @Danielle71 

but what not work?  You can reply the CS Agent message and ask him to help with putting in the porting request 

[Danielle71]

I was not with Kudo. I was with Bell and yes, it was an agent from public mobile that told me to do it this way. I have tried all the links and stuff you said and nothing has worked. It’s really pissing me off and I’m about to go to another company. Cause I’m getting way too many runaround and wrong answers from everybody. 

[hTideGnow]

hi @Danielle71 who told you that??  CS Agnet or Community members?

if you are porting from Koodo Prepaid, submit ticket with PM agent.  You can submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

Or if you are porting from other carrier, you can request porting yourself by logging into My Account, Profile page and click Transfer Phone Number 

[Danielle71]

OK, I was told to use a different number to get the account open and then you would fix the number back to his original number that we asked for the transfer which wasn’t working. You told me to activate with a new number and then you would fix it and change it to his old number. I need this to happen. Today, please what is the next step we have to take and is there a way to physically talk to someone because I’ve been dealing with this for two full days now

[hTideGnow]

hi @Danielle71 try Disabling iMessage and Send Text Message , reboot phone and re-enable them

try your sim on another phone

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Danielle71]

It’s an iPhone and I already tried rebooting and resetting network settings and it’s still not working. And I have been with this company for at least three months so far

[slusagm]

@Danielle71 Android or iPhone? Try Reboot phone and Reset Network Settings 

And if Android, clear app cache for the messaging app, or try switch to Google Message 

[hTideGnow]

hi @Danielle71 

new activation?  if it is , did you request porting number? Did you get a text from the old carrier, did you reply Yes within 90 mins?A nd did you remove old sim card?? 

And whether it is a new activation or existing subscription for long time,  did you try reboot phone and reset network settings?

[Chalupa_Batman]

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@Danielle71 wrote:

Hello, I am not receiving any text back from any anybody I can text out they get it but when they text me back, I get nothing what is wrong with this? It just started yesterday.

---

Hey @Danielle71 

Have you tried restarting your phone? Have you tried to reset your Network Settings? If you still need help, contact a CS Agent.

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.