05-12-2026
01:28 PM
- last edited on
05-12-2026
04:45 PM
by
softech
05-12-2026 02:22 PM
I would ask confirmation from agent directly instead of guessing and wondering.
05-12-2026 02:19 PM
I received a message from Public saying that my Asus ROG 3 phone (Indian Version) is using the 3G plan and that I need to upgrade my device. I checked my phone and my plan and both are 5G compatible. So I don't know if the issue is with my device or the SIM. I purchased the SIM back in 2019.
05-12-2026 02:14 PM
hi @cigarsmoker
only until the end of 3G network. PM will end the 3G network in March 2027. So, you need a new phone anyway
what phone are you using now?
05-12-2026 02:14 PM
The problem is that it might be voLTE compatible, but Public Mobile does not support.
Places like Koodo or Telus might support.....for now.
05-12-2026 02:13 PM
will i still be able to use my phone if idont upgrade to 4or 5g after i pay the $5.00 charge will i be able to use my phone without any problems ?do i have to change phones in future or will the extra charge keep my services without any disruption,please help thank you .
05-12-2026 02:12 PM
hi @john2112
use the IMEI checker to see if you have a green checkmark for VoLTE for your phone
https://www.publicmobile.ca/en/get-help/articles/volte
if it has one, ask PM agent to verify:
submit a ticket with CS Agent using Chatbot here:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
(If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
05-12-2026 02:11 PM
It's saying there is a problem connecting/invalid MMI code 😓
05-12-2026 02:11 PM - edited 05-12-2026 02:17 PM
Yes, I have checked this:
05-12-2026 02:10 PM
Apparently if your device is.mkre than 6 years old and not purchased in Canada, mine wasn't, but supports 4G. So much for the recycling and energy crises...again. I'll look at switching.
05-12-2026 02:09 PM
The list is wrong. It excludes many phones that support 4G. They need to update their list or so many people will need to leave the network. Do you know how we can talk to agents?!
05-12-2026 02:06 PM
Seems that if you brought any unlocked android to the network, they categorise it as 3G.
05-12-2026 02:05 PM
Unfortunately, Public Mobile will not support alot of phones soon. Other than changing to a different phone, not much you can do. You can shop Other carriers, but eventually they will all follow same. This is very unfortunate, as a lot of people are in the same position. Forced to get a new phone when the one we have works perfectly fine, just because the phone company says the technology is outdated.
05-12-2026 02:05 PM
I'm using a moto g 5g 2024 phone which is 4G LTE/ 5G why is Public mobile telling me that I'm using the 3G network. Do I need a different SIM card or something?
05-12-2026 02:04 PM
No, it says it's not supported. That's the whole point. The phone supports 4G LTE and public data base mistakenly says not and it's going to force me to leave this network or pay 5 dollars extra per month. Somehow I need them to update their database for phones.
05-12-2026 02:03 PM
I have a OnePlus 8T, I checked the white list. My phone is volte compatible. I'm not sure why I received the text message.
05-12-2026 02:03 PM
Your device needs to support VoLTE with Public. You can find out more and check directly here: https://publicmobile.ca/en/get-help/articles/volte
05-12-2026 02:02 PM
It's another way for Public to scam its customers.
I have a 4g LTE phone and got the same message. I'm done.
I'm cancelling my service right now.
05-12-2026 02:02 PM
I have a One Plus 8 Pro and my IMEI is compatible according to PM, yet I also received this message.
05-12-2026 02:00 PM
Sooooo, i popped my number in there, says checkmarks for VoLTE, 5G and eSIM..... does this mean I won't be charged? Or if my phone even touches the 3g will it get the hit? There is no way for me to turn off the chance it might go for 3g in a less covered area....
05-12-2026 02:00 PM
Same issue - OnePlus 7T with VoLTE available and turned on. Still got the message saying it's not compatible. Seems wrong
05-12-2026 01:58 PM
I have an Umidigi G100 which is supposed to be 4G LTE compatible but I keep getting messages from Public Mobile that I am on a 3G network and have to pay $5 more a month plus next year my phone won't be supported on their system. Is there anything I can do as I haven't had this phone long and don't have a budget for an expensive phone. Thanks!
05-12-2026 01:57 PM
I have Motorola Moto G8 Power
05-12-2026 01:57 PM
Same MSG for me and I have a Samsung Galaxy A05s which is 4G LTE supported. Feels like a scare tactic to buy a new device. My subscription is a 4G plan. This MSG is very confusing and misleading.
05-12-2026 01:56 PM
HI @Albalshal and @Fire9
please use the IMEI checker to confirm if the phones are on PM's VoLTE whitelist:
https://www.publicmobile.ca/en/get-help/articles/volte
and @Paulina3 , what phone do you have?
05-12-2026 01:53 PM
Just received text from Public saying that my device uses 3G network and will need to switch to 4G LTE or 5G to avoid extra billing amount starting in June. My device is a 4G LTE though.
Other users have received similar text in the past. Wondering what the outcome was?
05-12-2026 01:53 PM
Hi,
I am using a moto g pro (XT2043-7) unlocked device. It supports 4G LTE but public tags it as 3G and sent a SMS to me today that is going to charge 5 dollars monthly fee to use this. I need this to be resolved.
05-12-2026 01:52 PM
I also got the message. I have a Samsung Galaxy A14. It is working on 4G LTE, but does have the option to work in 3G. So since it it on 4G and my account is 4G I don't think I should have a problem. I hope I don't.
05-12-2026 01:49 PM
hi @_A
A30 is not on PM's VoLTE whitelist. Please use the IMEI checker to confirm:
05-12-2026 01:46 PM
05-12-2026 01:45 PM
I have a Samsung A30