Text regarding $5/mo 3G usage price increase

[Sham_Madani]

Hello, I just received a message that I’m going to charge 5$ more because of my device that uses 3G, I’m not sure why because I’m using 5G data on my phone & I don’t really understand the extra charge!

[mikeinvernon]

I just got that message just now. I actually have a 5G phone. Cell coverage is a little bit fringe here so it often falls back to lower settings. I checked my network settings and there is no seeing to specify ONLY 4 or 5G! Only a setting that will automatically pick from what's available. 

So if they turn off the 3g here I'll be fine, but if they keep running 3g here, it's going to ding me. This is bull**bleep**. 

[hTideGnow]

hi @Sham_Madani 

you have a 5G plan , it is good for mobile data.  But with voice, if your device is old, you might still be using 3G for voice and the end of 3G could impact you

so, an easy fix is to get a new phone that is compatible

[_A]

I have received a couple of messages saying that my phone uses 3G and that I need to upgrade or I will get a $5 surcharge. My phone, however, is compatible with 4G LTE. There is either some kind of error, or I'm misunderstanding something. I don't want to upgrade my phone if I don't have to!