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Text regarding $5/mo 3G usage price increase

Sham_Madani
Great Neighbour / Super Voisin

Hello, I just received a message that I’m going to charge 5$ more because of my device that uses 3G, I’m not sure why because I’m using 5G data on my phone & I don’t really understand the extra charge!

213 REPLIES 213

LUNA75
Great Neighbour / Super Voisin

It's saying there is a problem connecting/invalid MMI code 😓

_A
Great Neighbour / Super Voisin

Yes, I have checked this:

_A_0-1778609858687.png

 

 

Maythorn
Great Neighbour / Super Voisin

Apparently if your device is.mkre than 6 years old and not purchased in Canada, mine wasn't, but supports 4G. So much for the recycling and energy crises...again. I'll look at switching.

Albalshal
Good Citizen / Bon Citoyen

The list is wrong. It excludes many phones that support 4G. They need to update their list or so many people will need to leave the network. Do you know how we can talk to agents?! 

Albalshal
Good Citizen / Bon Citoyen

Seems that if you brought any unlocked android to the network, they categorise it as 3G. 

Unfortunately,  Public Mobile will not support alot of phones soon. Other than changing to a different phone, not much you can do. You can shop Other carriers,  but eventually they will all follow same. This is very unfortunate,  as a lot of people are in the same position. Forced to get a new phone when the one we have works perfectly fine, just because the phone company says the technology is outdated.

john2112
Great Neighbour / Super Voisin

I'm using a moto g 5g 2024 phone which is 4G LTE/ 5G why is Public mobile telling me that I'm using the 3G network. Do I need a different SIM card or something?

 

Albalshal
Good Citizen / Bon Citoyen

No, it says it's not supported. That's the whole point. The phone supports 4G LTE and public data base mistakenly says not and it's going to force me to leave this network or pay 5 dollars extra per month. Somehow I need them to update their database for phones. 

Alveeto
Good Citizen / Bon Citoyen

I have a OnePlus 8T, I checked the white list. My phone is volte compatible. I'm not sure why I received the text message.

umnikke8
Town Hero / Héro de la Ville

Your device needs to support VoLTE with Public. You can find out more and check directly here: https://publicmobile.ca/en/get-help/articles/volte 

Ticked_Big_Time
Great Neighbour / Super Voisin

It's another way for Public to scam its customers. 

I have a 4g LTE phone and got the same message.  I'm done. 

I'm cancelling my service right now. 

Jpshum5
Good Citizen / Bon Citoyen

I have a One Plus 8 Pro and my IMEI is compatible according to PM, yet I also received this message.

Sooooo, i popped my number in there, says checkmarks for VoLTE, 5G and eSIM..... does this mean I won't be charged? Or if my phone even touches the 3g will it get the hit? There is no way for me to turn off the chance it might go for 3g in a less covered area....

lunchboxx
Great Neighbour / Super Voisin

Same issue - OnePlus 7T with VoLTE available and turned on. Still got the message saying it's not compatible. Seems wrong

LUNA75
Great Neighbour / Super Voisin

I have an Umidigi G100 which is supposed to be 4G LTE compatible but I keep getting messages from Public Mobile that I am on a 3G network and have to pay $5 more a month plus next year my phone won't be supported on their system. Is there anything I can do as I haven't had this phone long and don't have a budget for an expensive phone. Thanks!

Paulina3
Great Neighbour / Super Voisin

I have Motorola Moto G8 Power

Randolph
Good Citizen / Bon Citoyen

Same MSG for me and I have a Samsung Galaxy A05s which is 4G LTE supported. Feels like a scare tactic to buy a new device. My subscription is a 4G plan. This MSG is very confusing and misleading.

HI @Albalshal  and @Fire9 

please use the IMEI checker to confirm if the phones are on PM's VoLTE whitelist:
https://www.publicmobile.ca/en/get-help/articles/volte

and @Paulina3 , what phone do you have?

Paulina3
Great Neighbour / Super Voisin

Just received text from Public saying that my device uses 3G network and will need to switch to 4G LTE or 5G to avoid extra billing amount starting in June. My device is a 4G LTE though.
Other users have received similar text in the past. Wondering what the outcome was?

Albalshal
Good Citizen / Bon Citoyen

Hi,

I am using a moto g pro (XT2043-7) unlocked device. It supports 4G LTE but public tags it as 3G and sent a SMS to me today that is going to charge 5 dollars monthly fee to use this. I need this to be resolved. 

Fire9
Great Neighbour / Super Voisin

I also got the message.  I have a Samsung Galaxy A14.  It is working on 4G LTE, but does have the option to work in 3G.  So since it it on 4G and my account is 4G I don't think I should have a problem.  I hope I don't.

hi @_A 

A30 is not on PM's VoLTE whitelist.  Please use the IMEI checker to confirm:

https://www.publicmobile.ca/en/get-help/articles/volte

_A
Great Neighbour / Super Voisin

I have a Samsung A30

Hijay6758585
Great Neighbour / Super Voisin

I have received multiple messages from Public Mobile stating that I must upgrade my device to one that is LTE/5G compatible or else I will be charged $5 / month. This is incorrect because my phone is compatible with LTE and 5G networks (OnePlus Nord N200 5G). VoltE is turned on in my phone's settings, and this is the criteria that Public Mobile uses to determine if the device is compatible. How do I ensure that I am not charged extra for the 3G service that I am not even using?

Jpshum5
Good Citizen / Bon Citoyen

I use a OnePlus 8 Pro and I checked my IMEI and it is a compatible device with the public mobile network. I still got a message stating my phone uses 3G and needs to pay an additional $5 until further notice.

Galaxy Note 20 Ultra 5G

hi @_A  @Peter168  @buzzz  @mikeinvernon 

  what phone do you have?

 

Peter168
Great Neighbour / Super Voisin

got the same message, even with a Canadian version S25. Sucks

buzzz
Great Neighbour / Super Voisin

Yes I was wondering the same. I just bought the moto g 15 power 2024 4G LTE and want to know if I'm getting a price increase?

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