02-08-2023
02:41 PM
- last edited on
02-08-2023
04:10 PM
by
computergeek541
I have done a factory reset. I took it into a store at Upper Canada Mall in Newmarket and they did a factory reset on it as well. I have googled, youtubed, asked folks who own similar phones for advice...and I can't get them to come up. I am fairly tech savvy so this is extremely annoying.
The second time I went into the store, the guy said that it was a software issue (he ran hardware diagnostics and they came back fine)....has anyone else encountered this problem? Can it be fixed?
Please advise. I am not sure where else to turn.
Thanks!!!
02-08-2023 03:00 PM
I agree with looking into this. I have a pixel and there's a separate setting that controls lock screen notifications on addition to app notifications.
02-08-2023 02:52 PM
HI @Sara15
Please check if the lock screen notification is properly setup
https://www.samsung.com/au/support/mobile-devices/enable-notifications-on-lock-screen/
if it is already enable, try to disable it first, reboot and then re-enable it
02-08-2023 02:44 PM
@Sara15 is the alert only not show up on lock screen? it comes no problem on the notification pane?