Talk and data usage count doesn't match history

[IanM1]

New customer here, trying to understand usage reporting over the first few days.

My history reports one call of 31 seconds. Usage shows 2 minutes.

History reports a total of about 2 Mbytes used. Usage shows 7 Mbytes.

Why the discrepancy? History is accurate, usage is not.

[esjliv]

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@mimmo wrote:

No need to reset the sim card nothing to do with that.

Another thing that might be affecting bthe minutes is that minutes are counted the second the call is placed not picked up. Ie connecting ringing ect.

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@mimmo  to add to this...the recipient needs to answer, OR voicemail needs to connect to count towards minutes usage.

[BKNS27]

@IanM1 

Your Self Serve account will the current updated usage.

If you are not connected to wifi and your phone will automatically switch to your data.

Your phone will switch from the signal icon (wifi) to LTE (data).

You can turn off your data when you don’t want your phone to automatically switch to your data.

Go to your Setting>Cellular>disable Cellular Data.

Enable Cellular Data when wifi is not available to operate your apps.

[softech]

@IanM1   I think there is a 6 hours or 12 hours delay... if you don't use more data or minutes tonight, check back tomorrow and you should see what reported in Overview tab should match the Usage History.

[mimmo]

No need to reset the sim card nothing to do with that.

Another thing that might be affecting bthe minutes is that minutes are counted the second the call is placed not picked up. Ie connecting ringing ect.

[Anonymous]

@IanM1 

another member z10user4  he is right,can be delayed some time,

but you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

and do Rebooting your phone ,This is quick and simple,to refreshing your network,

*what is meant by rebooting the device turn off and turn it back on.

[esjliv]

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@IanM1 wrote:

New customer here, trying to understand usage reporting over the first few days.

My history reports one call of 31 seconds. Usage shows 2 minutes.

History reports a total of about 2 Mbytes used. Usage shows 7 Mbytes.

Why the discrepancy? History is accurate, usage is not.

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@IanM1  - your Overview is the most live, accurate usage of Minutes and Data to go by.

Yes, the detailed usage can be confusing. 

Minutes usage are listed nearly instantly in the details.

Data usage takes 12 hours to overnight to fully be listed in the details (go by the overview for balances).

EDIT: note, call time rounds UP to the nearest minute. Outgoing minutes is calculated when ringing starts, not when the recipient answers the call.

[Anonymous]

 @IanM1 : You're well away from needing the CSA's yet. The details are really just a log of all activity on your account and can be delayed. The overview page is accurate and almost immediate. I just can not fathom why some regulars always jump to telling customers to go to the CSA's before it's clear that they need to.

[Anonymous]

@IanM1 

maybe you found a number for voicemail in your History,

for more information about Managing Your Data Usage visit  Here link to save your data...

and turn off background data, to save your data.

when your data limit used all, is will be off until next renewal cycle,

at public mobile 30 day Prepaid Service No fees extra charges,

my suggest to you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to them can solve your issue, they are nice Service Team they will help you 100%... let them check it out your account,

Spoiler

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• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent, Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
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• or you can send a private message to Customer Support Agent by Click Here link,

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• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
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         Good Luck..

[Anonymous]

 @IanM1 : Are you on the $15 plan? Do you see any calls to a number ending in 4001?

As for data, the difference you see is a buffer. Flip in to airplane mode. Refresh the page. It should be lower by about 5.2-ish MB's.