Switching Plan to $23 for Current Loyal Member

[Tudang]

I’ve been a loyal public mobile member for over 2 years now.

Can you switch me to the $23 plan with 6GB Data and unlimited texting, as I am currently on $30 plan but my budget is lower now.

my number is (587) xxx-xxxx

Thanks

[Dunkman]

@Tudang 

You can ask customer service agent, but typically, CSAs don't downgrade plans. Ie. go from a higher price plan to lower one.  

[Chalupa_Batman]

@Tudang 

We are all customers like you. These are NOT private boards. Please remove your phone number.

Those plans are for new customers. You can reach out to a CS Agent and ask nicely but never say never.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437