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Suspending service

ram2500
Great Neighbour / Super Voisin

Can my service be suspended while i am out of the country?

5 REPLIES 5

Graphite
Good Citizen / Bon Citoyen

Thanks for the info guys 😎

Anonymous
Not applicable

@ram2500 

Reactivate A Suspended Plan,

Missed a payment? After your plan expires, all you need to do is top-up your balance to keep the current plan going. You have up to 90 days to make a payment and, after doing so, your payment cycle will restart and your service will resume.After 90 days of non-payment, your account will be permanently deactivated, which means you will:

  • Lose access to your phone number, and won’t be able to transfer it to a new provider in the future.
  • Need a new Public Mobile SIM card if you decide to activate a new Public Mobile account.

@ram2500 

Options for suspending your account and service....

 

  1. You can turn off autopay and allow the account to suspend at the of your current 30 day cycle but this is your least advantageous option. Pay and reactivate by day 85 or so.
  2. If you have an account balance that exceeds your plan amount then you need to suspend via the lost/stolen feature in your account before midnight eastern on the evening of your renewal. Then on day 85 or so resume your service to pay and reactivate.
  3. Suspending via lost/stolen before midnight eastern will keep your voicemail active allowing you retrieve voicemail and any verification sent by phone calls. However your rewards will not be applied to your account. CSA contact after paying and reactivating is necessary to have the rewards applied manually.
  4. Voicemail can be accessed by calling your pm number from a different phone by calling your phone # and pressing * once connected and entering your 4 digit voicemail pin #.
  5. If you don't have an account balance or enough balance to cover your plan amount you can suspend via lost/stolen after midnight but before 2 am eastern on the day of your renewal. Once your rewards have been applied (usually by 12:15 am et) then suspend your account. Voicemail access will be lost.
  6. Switching to the $15 plan with rewards helping to cover a partial or full amount of your plan allows you to call forward your pm number to your fongo number. Be sure to perform all call forwarding while in Canada. Now any incoming calling to your pm number will ring thru to your fongo number while on wifi or mobile data (w/a local or global sim card) You can access your fongo voicemail for all voicemail messages.

Most important mark on your calendar day 85 of your suspension and day 90. Do not forget when you must unsuspend your account via lost/stolen and/or pay and reactivate your service so you don't lose your phone number and account. Happy travels!

Triguy
Mayor / Maire

If you have autopay setup then remove it.  The account will automatically terminate after it's left inactive/suspended for 90 days. If you want to keep your account then make sure to make a payment before 90 days.

softech
Oracle
Oracle

@ram2500   You can suspended for a maximum of 90 days without losing your number.  After 90 days, your number will be gone and your account will be permanently closed.

 

It is simple to suspended the account, make sure your account as no more fund in the Available Fund,  disable Autopay and remove credit card.  In this case, PM will not be able to get the fund and your account will go to suspended state at the end of this cycle.    The 90 days count start from that day. 

 

You can reactivate your account by putting in enough fund and click Reactivate you account anytime after  and before the 90th day.  However, I suggest you to activate no later than the 85th days, just in case

 

You can also click Lost/Stolen button to suspend the account right a way and the 90 days will also start immediately

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