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Suspending service

Gwanzi
Great Citizen / Super Citoyen

How can I apply for a suspending service, and is there any extra fee I have to pay to remain my phone number active? and If I get suspending service, how can i reactivate my service and Can I still keep previous plan under my account?

3 REPLIES 3

Gwanzi
Great Citizen / Super Citoyen

thank you so muchhhhhhhhhhhhh!

hairbag1
Mayor / Maire

@Gwanzi 

log in to your account and Unsubscribe. When your regular plan tries to renew, it'll suspend service until you return...BUT...you must re-fund that account before 89 days. At day 90 in suspension, that account is closed and deactivated.

unscribe.jpg

Handy1
Mayor / Maire

@Gwanzi  It’s free to suspend your account for 90 days before having to make payment or the account will close . Just turn off auto pay and keep track of when your renewal date is and make sure you make payment before 90 days and you can rinse and repeat the process for long as you like 

Turn auto subscribe off/on

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Or if you know the 4 digit PIN number

*611    

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