Suspended with autopay

[Hulkamaniac1981]

I used all my data before expiration date. My calling plan still worked. I got a message that my account was suspended while I was on autopay. I got charged at the right time on my credit card for autopay , but never got my rewards deducted.  I assume because my account had been suspended for no reason. I have not ran out of data before so does running out of data and not adding any to my plan warrant a suspended account? 

[esjliv]

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@Hulkamaniac1981 wrote:

I used all my data before expiration date. My calling plan still worked. I got a message that my account was suspended while I was on autopay. I got charged at the right time on my credit card for autopay , but never got my rewards deducted.  I assume because my account had been suspended for no reason. I have not ran out of data before so does running out of data and not adding any to my plan warrant a suspended account? 

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@Hulkamaniac1981 ,

Do you still have services? If yes, this could be your account going through the normal renewal process. The SELF SERVE account can say "expired" or "suspended" on the day of or before your plan is due to renew.

So if this is the case, ignore these messages on your SELF SERVE account.

If you have no services, and it is past your renewal, maybe your autopay failed?

1. Add Funds to your Plan Amount through SELF SERVE (or by calling 611 if you have a card registered)
2. Go to “Plan and Add-Ons” TAB
3. Select "Lost/Stolen Phone" TAB
4. Select "Suspend Service" Button
5. Then, Select Resume/Reactivate Service
6. Reboot your phone.

[Anonymous]

just do first thing check your credit card balance, and take your SIM card out for a 

waiting for a minute and put it back and do rebooting your phone is will working,

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

if is not working you have to Submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, via SIMon the chat bot  , It’ll take you to relevant help articles, Click here to get started.
• or if it’s something more urgent, the can help you submit a ticket to Moderator Team. 
• you can send a private message to the @Moderator_Team by clicking here. You’ll need to be logged in to your Community account for the link to work.

• In your message put it, please include.
  
• your account number,
  
• your phone number,
• your account PIN,
• explanation to them nice Team and nice service 

• Good Luck

[Triguy]

Contact a moderator and explain what had happened.

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[softech]

If calling always working and just data used it and autopay triggered on the right time,  it shouldn't have suspended your account.  You might want to open a ticket with Mod.  If they confirm it was a system error, they can put the reward back on.