Suspended service

[Percey]

How does one reach an admin person that can help reinstate my wife’s phone account? 

Our credit card won’t work (even though it’s been used for other transactions today with no issue) and now her account is suspended.

She has no phone currently…

Thanks in advance for any help.

[dabr]

@Percey    Recharge.com is another option to purchase a voucher and the PIN will be emailed to you which then can be added to the account via 611, however, there is a fee charged for the convenience.

[hTideGnow · Accepted solution]

HI@Percey 

you can login to your wife account?

You can try to pay by *611 to resume the service

But using *611 to pay requires you to have the 4 digits PIN.  No worry if you don't have it with you.  So, just login to your wife's My Account, you can reset the pin in Profile page there.  Once you reset  the 4 digits PIN, you can use the PIN to pay using *611

Of course you can also open ticket with CS agent for help

Or you can buy vouchers from Shoppers Drug mart and load the voucher using *611 (this option does not need 4 digits PIN)

[Halazakeya123-]

start chat with     :  SIMon

[Handy1]

@Percey 

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