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Suspended account

Great Neighbour / Super Voisin

Someone please help. My sons phone was suspended for no funds however I have auto withdrawals set up and payment day isn’t until tomorrow. He said his phone has been like this for days but just mentioned it this morning 


Town Hero / Héro de la Ville

ASAP contact PM Customer Service -  here

Mayor / Maire


Please login to your account and enable AutoPay or you can purchase a voucher at these location and dial 611 and enter the voucher number:


Mayor / Maire

HI @LM1981   Look like Autopay failed.


you just need to login My Account and pay

if you forgot your login, you can also get a voucher and load voucher using *611 if you don't want to wait for password reset

Mayor / Maire

@LM1981   PM cycle is 30 days and not monthly

Also, if it says something like Current Plan Cycle: Jan 07, 2023 - Feb 06, 2023, the renewal date is actually on Feb 06.


So, it could be the one day confusion there.

Please login to My Account and make a manual payment by clicking on Reactivate my plan 


Mayor / Maire

@LM1981 his account days suspended in My Account, you say?

Autopay may fail, although it shouldn't  

Make a manual payment, then reactivate the account in My Account. 


If this was an autopay failure I'd let the customer support people know. Submit a ticket through Simon Bot at bottom of page.


Edit typo

Model Citizen / Citoyen Modèle

@LM1981  You can 611 if you know the PIN number or voucher no pin needed