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08-19-2017 12:01 PM - edited 01-04-2022 02:32 PM
Anybody who is experiencing a suspended account today (August 19, 2017) when they shouldn't, was your number ported?
And, if so, from where?
Solved! Go to Solution.
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08-19-2017 04:43 PM
YEH,
have the line for 2 years, plan autopay charged credit card Aug 16, shows positive funds available and VOILA NO SERVICE Aug 19th, no calls, no texts, no data.....
happens every month renewal....time to go backto REAL cell service for a few dollars more!
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08-19-2017 04:25 PM
Service is working again - 5+ hours since I pmed the mods.
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08-19-2017 04:18 PM
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08-19-2017 04:15 PM
i sent a message a few hours ago and havent heard anything. Using this plan for out of country guests and only signed up for a month. It's only been active for two weeks.
Kinda glad i didnt switch my main plan over.
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08-19-2017 04:11 PM
Thanks moderators!
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08-19-2017 04:04 PM
@abig Does this look like your issue?
If so, you can only join the queue.
>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.
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08-19-2017 04:03 PM
It doesn't matter. Or at least it shouldn't. There was a post about 2 hours after I sent a pm. To stop checking issues BEFORE that post was made would have been completely stupid, and Public Mobile wouldn't do that. My service is FINALLY up and running now. Guess you just have to roll the dice and hope things get fixed soon.
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08-19-2017 04:03 PM
@latinocesca Click this: message to moderators to send a private message to the moderator team with your phone number and an explanation. Be prepared for a day's delay as it close to the end of their workday.
>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.
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08-19-2017 04:03 PM
If I reboot my phone will I get refunded? /s
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08-19-2017 04:00 PM
I believe if you post a notice for users to reboot phone many will be back up.
I await your reply to my message regarding the additional charges.
Keep up the good work over there.
Cheers
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08-19-2017 03:58 PM
@bondmi wrote:
@You need to ensure your message to @Mod have " SERVICE DOWN" as the subject. That is hiw it is being filtered on thier end. Sorry for your wait, but it will he restored... I hope for soon.
Where did you hear that? I don't think the subject line matters.
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08-19-2017 03:56 PM
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08-19-2017 03:54 PM
Thanks everyone for staying in touch! Hope everyone will get the fix soon.
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08-19-2017 03:54 PM
We didn't get to @bondmi's message yet. Seems like our system is currently working to automatically reactivate some plans that got suspended. The selection seems to be random, I don't have any more information about it.
No worries - we still answer everyone in order.
Marie
*Please do not post private info such as: phone number, account number, PIN etc... This is a public forum!*
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08-19-2017 03:53 PM
My phone works now! For those of you who have been waiting (like me) since 9 AM .. (and who messaged a MOD) 4+ hours ago, should be running now.
I sent 5 messages. All unread. Just refreshed my account page and all is back to normal.
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08-19-2017 03:51 PM
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08-19-2017 03:51 PM
Whom should I send private message, which moderator working on this now?
I've sent my first message to @CS_Agent
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08-19-2017 03:50 PM
I have the same problem. I ported my number from Koodo 1 week ago, paid for a 90 days plan and this morning tried to make a phone call but didn't work, it says that my account is suspended. Last night was ok!!
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08-19-2017 03:49 PM
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08-19-2017 03:48 PM
Ill keep waiting and refreshing as this is all I can do for now. Thanks for your reply!
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08-19-2017 03:47 PM
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08-19-2017 03:44 PM
They are repairing in order of messages received is my understanding - however are not replying to messages as they are busy fixing each account individually. Just keep checking.
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08-19-2017 03:39 PM
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08-19-2017 03:38 PM
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08-19-2017 03:33 PM
It appears that my service is back, just awaiting confirmation that they credit me back the extra i paid. I am sure they will. Thia is not a port in issue. Just bare with them and make sure you message a Mod.
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08-19-2017 03:25 PM
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08-19-2017 03:24 PM
I'm pretty sure that would be illegal. If that turns out to be the case, I will definatley be finding out for sure.
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08-19-2017 03:23 PM
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08-19-2017 03:21 PM
I paid again and my phone is working, hoping they refund me asap @CS_Agent
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08-19-2017 03:13 PM
The TLDR of it is, There is a problem, nobody has been given a reason as to what or why it's happened. PM is aware of said problem and are working slowly to fix everything up again. The wait time is at least 4 hours for some people.