I cancelled my account but still got charged??

[Ceilidh]

I cancelled my public mobile account more than 2 months ago. The SIM is not even in my phone anymore. Suddenly I saw on my bank account that Public Mobile had not only charged my phone but there’s a “record of my phone recently receiving texts.” This is literally impossible. The SIM card is on my table. What do I do??

[Dunkman]

@Ceilidh 

How did you cancel your account?  Did you port your number to another company?  Did you unsubscribe from your subscription (ie, turn off pre authorized payments)?

[Chalupa_Batman]

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@Ceilidh wrote:

I cancelled my public mobile account more than 2 months ago. The SIM is not even in my phone anymore. Suddenly I saw on my bank account that Public Mobile had not only charged my phone but there’s a “record of my phone recently receiving texts.” This is literally impossible. The SIM card is on my table. What do I do??

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Hello @Ceilidh 

Please contact a CS Agent for assitance.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.