Support

[TimBob]

Just joined Public Mobile last evening and shortly after doing so received a text message saying there was a problem transferring my old number.  The message also said someone would contact me on my old number shortly, but I haven't heard from anyone.  There was also a link in the message as another option for me to follow up.  The page the link directed me too resulted in a 502 Server error.  The online Chat didn't help, and when I tried submitting a ticket, that page also generated an error.  My initial impression of Public is not favorable and I have no idea of what to try next.  Any advice?

[Jason2077]

Hey hTideGnow

I am having the exact same problem as @TimBob .  Could you send me the phone number as well?

Thanks

[hTideGnow]

HI @TimBob 

don't wait for them to contact you.  call you trasnfer support team.  i will send you the phone number to your community inbox

[softech]

@TimBob 

did you provide the account number of your old provider for porting info?  It is safer to provide that then IMEI

There is a number to call to talk to live support,  they can update you the status and  re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed