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Subscription isn't supposed to renew until the 26th of Sept???

Spind0k
Great Neighbour / Super Voisin

But all of a sudden my service is suspended due to non payment even though I am covered until the 26th???

 

What is going on ?

2 REPLIES 2

kb_mv
Mayor / Maire

@Spind0k Your renewal is today. If your service still works, ignore the message, it is part of the renewal process.

slusagm
Mayor / Maire

PM's plan cycle is 30 days and not monthly.  If you see it show up on your My Account saying current plan cycle till Sept 26th, it actually means the renewal is on early morning of Sept 26th

so, if your plan is currently suspended, login My Account , click Pay and Resume services and make payment to renew

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