Subscription change did not properly occur

[David99]

I signed up for $34 50GB CAN-US plan to change on renewal. This did not properly occur.

I literally have a screenshot of the pending subscription change. How can this be fixed?

[Meow]

Use clean browser (computer) to check your account.
Wait one full day to confirm current plan. If it is not what you scheduled to change to, open a ticket and provide screenshots and other detail so agent can do something for you. I hope...

[Carolccc]

First check your upcoming payment is it showing the right amount? If not, massage to CS_Agent.

[hTideGnow · Accepted solution]

hi @David99 

did you check your card if PM charged new plan or old plan amount?

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437