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Subscription Usage doesn't match Usage History

umnikke8
Model Citizen / Citoyen Modèle

I'm seeing issues with my usage reports. I've made 2 long calls that show in my usage history but aren't reflected in my minutes used summary. Meanwhile data used summary is way higher than normal and what is showing in usage history for data is not adding up anywhere near.

Are VoLTE calls getting counted against data and not minutes?

1 REPLY 1

BKNS27
Mayor / Maire

@umnikke8 

The calling minutes are rounded up so 10 minutes 1 second will count as 11 minutes.

PM updates your usage twice a day…around noon and around midnight. So the usage will be updated to the correct amount.

Calls don’t count as data.

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