Submit Ticket Not a Valid SIM

[PeterR1]

Hello, I tried to activate several times.

But it only gives me the message that it is not a valid SIM.
Would you be able to help with this?

I don't have an account and cannot activate, so I cannot verify my identity to submit the ticket.

[esjliv]

@PeterR1 - if something happened the first time you tried, activation froze or an error occurred during the process, and you entered the credit card info. It is possible the SIM card is activated already. 

Which could be why you are getting these errors now.

Insert the SIM into a phone and restart the phone, do you have any services?

If you did get charged, then can you sign into your Self Serve account here: https://selfserve.publicmobile.ca/Overview/

OR, are you trying to use a SIM card that has been activated at one time before. Because you cannot do that, it must be an unused SIM card.

[BKNS27]

@PeterR1 

What is the first 6 digit of the SIM?

It will be 89122 30000 #########. If not, it is not a PM SIM.

[Spudster]

@PeterR1 

Are you entering the whole 19 digits (the first 10 digits will be auto-filled)?

Where did you get the SIM card? 

For online assistance with activation, click here for live Public Mobile activation assistance.

[hTideGnow]

@PeterR1 

do you have the 19 digits on your SIM and ot was never used?

To seek help from PM, you can open ticket by direct message:

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent