02-24-2024 11:28 AM
I have Samsung flip 3.
Tried esim method, but I am stuck at step 6.
'Subscription not activated
something did go right while activating your subscription.'
I can't do anything through my phone. 'Contact us' just links to empty browser window, so can't get support using phone.
Help please. Thanks
02-24-2024 02:30 PM - edited 02-24-2024 02:30 PM
You need to ask the customer support agents here @NancyPark
While you're at it, perhaps they can remedy your activation issue. 🙂
To contact a Customer Support Agent, send a private message to them by clicking here. You’ll need to be logged into your Community account for the link to work.
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.
02-24-2024 02:23 PM
Stuck at step 6. Subscription not activated, esim not appearing on my phone.
I am on a loop to submit ticket, can't do anything without activation.
All the answer community gives me is to submit ticket to here. Not helpful at all.
' https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 '
Constantly asked to log in. Sent multiple tickets with NO response for hours.
My CC got charged already, and I just want my money back at this point.
How can I unsubscribe when I can't even access anything?
No call support really is a big problem for me.
Number hasn't been transported, so I will stick to my current provider.
How do I cancel activation and get money back?
Every time I log in, it is asking to finish activation, and submit a ticket.
I just want to be done with this.
02-24-2024 11:56 AM
try this,
if that does not work, open ticket with PM support:
02-24-2024 11:34 AM
Does your phone have the ability to download the public mobile app? The activation must be done through the app and not the website.
If you don't have that ability, if you have already paid then you can submit a ticket to cs agent below and ask for help.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
02-24-2024 11:32 AM - edited 02-24-2024 11:33 AM
use this link to message Customer Support...
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
added, it's required to use the PM app for successful activation.