Stuck! Need help : New activation and 40 GB 5G for 39$ plan

[Vermamukul]

I had been convincing my wife to move to Public mobile from competitor from quite some time.

She finally agreed to switch to public mobile.

We got a new Sim card.

Went to the announcement page and clicked on the activate 40 GB 5G for 39$ plan.

Created a new account > Chose plan. 

First bummer : On the subscription page, the plan started showing a message that it's no longer available while it's still 28th November today.

2nd bummer : While trying to make the payment for this plan, she ended up making payment for 39$ plan by mistake. 

3rd bummer : After the payment was made, she was not taken to her account. She downloaded the app so that she could login in her account through app but no. If she selects her email id and tries to sign in, app shows back the home screen again and keeps asking to login. Behaving as if the account doesn't exists.

If she clicks on sign up to create a new account using her email id. The app says that the account already exists with this email. But then why is the app not allowing her to log in?

I am evangelizing for public mobile but these policies and design of the apps are letting me down big time. 

Can someone please help with this situation?

Regards. 

[Vermamukul]

Thanks for sharing the thoughts.

She was already charged so I think this may not work..

When she tries to continue as new user then the app says user already exists. When she tries to login using the same credentials, the apps loops back to the login screen again. 

[Dubes]

I was wondering if you were charged? If not,  firstly, clear the data of your mobile app, now go on to your browser sign up using https://subscribe.publicmobile.ca/en/on/activation/plans/40GB-5Gspeed7 . now you will be stuck at the check out page. now go on to your phone try loging in with the new email account. this time it will ask you to resume your subscription now continue it on the phone. I am sure it will be done this time. 

[Vermamukul]

Thanks mate. 

Yes I meant the 34$ for 40GB 5G.

By mistake I wrote 39$.

Thanks for sharing the link, I have submitted them my case. Hoping for them to provide an early resolution and stand by their loyal customers and supporters. I had been with PM since many years now.

Hoping to get their support. 

[Vermamukul]

Thanks for sharing the link and suggestion. I have sent a private message to the CS_agent.

Looking forward to their support and solution. 

[Gwanzi]

send the private message to CS_Agent is final method. I am so sorry.

[computergeek541]

The plan was actually $34 for 40GB.  Public Mobile can  change plans being offered at any time.  However, I agree with you that when a company says avaialble until November 28, that means that the plan should be available for the whole day.  I've seen other companies that even extende to this the end of the day on the west coast to make sure that everyone in the country can take advantage of an offer before an expiry date.  Public Mobile goes by Easterm Time when they do impose some type of deadline.

The only way that you might be able to still get the plan would be to discusss this with a Public Mobile customer suport agent.  Click here to do that:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Vermamukul]

Thanks for the suggestion Gwanzi. 

Tried all the options that you suggested. No luck. Still unable to login. 

[Gwanzi]

when you are in the login page, could you please select forgotten passwords and recall new password, which could work for you. Another method, clean your website cache, after that,  attempt to login again!

[Sansan]

Bummer indeed. I would contact a customer service representative and ser what they can do for you. They might be a bit busier than normal and close for the night so don't expect and answer tonight.  Please message the below. Good luck. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437