Stressed

[Heather55]

How can I get a text for transfer from this provider when there is no package

[DDM69]

"The community" is all customers.  You are posting to the community page.  Customers help others to find a resolution.  Nobody here works for Public Mobile.

[hTideGnow]

hi @Heather55 

I didn't lie, because I am only a customer here

for the 3rd month free, they should have give you a credit couple days before renewal and they will use that credit towards  renewal.  Login My Account and go to Payment history and check

if you don't see that, ask PM support agent , submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage      

[Heather55]

sorry I mean 12am

[Heather55]

Well the package is supposed to be active until 12pm and the third month is supposed to be free. And this would be the third month. So you lie to customers

[hTideGnow]

hi @Heather55 

what you meant by "no package"? 

if you meant account/service is not active, sorry, you cannot.  This is a rule for porting with any carrier that the service has to be active so you can get the text to approve the port