Start Guide : Setup / Activation / Port / Data

[jun3280]

This is a quick visual guide to get 90% of new users up and running without needing to search through the thousands of threads.  I've also included useful threads should you have other questions beyond what my guide covers.

APN Data (Mansi_G and li-upgrade)

Activation Details (Luddite)

Province Wide Calling Explained (neilselden)

New User FAQ (dhanadhan)

General Info (makkahn28)

Getting Started (Mansi_G)

All About Payments (Mansi_G)

Switching Plans (alexzxn)

Step 1: Activate SIM

Step 2: Setup Self Serve

Step 3: Select A Number

Step 4: Porting

[stumbleena]

Hello, 

Yes, I have an account and phone number with Public Mobile. 

I've tried incognito windows, clearing the cache, using a different computer, using Internet explorer.  

Keenly awaiting my number to be ported to Public Mobile. Virgin Mobile was the worst phone experience. 

[softech]

@stumbleena  no worry, you are not at the real stage to submit the transfer request yet.  there is another step after

But just to confirm, you are existing user using My Account to request port in number/

It is a browser issue, try a different one (Edge/Firefox) or use Incognito mode or clear cache.  You can also try a different computer.

[stumbleena]

When I enter my old phone number and click "check availability" nothing happens. I can see google chrome is trying to do something nothing appears. I haven't received any texts on my previous phone number to transfer my number over. 

[RosieR]

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@themunnzie wrote:

Thanks for the Guide! Am going to port my parents from Telus to Public Mobile.

I have a quick question regarding SIM card and when to switch. I guess I'm confused as to how long I leave the original Telus SIM in the phone, and when to insert the Public Mobile SIM.

At the end of Step 4 : Porting, is says "Remove Sim, Reinsert SIM". Does this mean remove Telus SIM and insert the activated Public Mobile SIM? 

This is the only part of the guide that seems slightly unclear to me. I appreciate the help in figuring this out.

Many Thanks,

Daniel

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Hi @themunnzie it is advised that when porting a number, you should keep the old sim card from the previous provider in your device to receive text message to validate your port.  And continue using the old sim card until it stops working, which means your port or transfer is complete.  Then remove the old sim card from your device and insert the Public Mobile sim card.

If you have other question, we are here to help

RosieR

[themunnzie]

Thanks for the quick response!

[Anonymous]

 @themunnzie : You leave the original SIM in until you confirm the transfer. Then you can choose to leave it in until it stops working or remove it and wait and do without incoming until then.

[themunnzie]

Thanks for the Guide! Am going to port my parents from Telus to Public Mobile.

I have a quick question regarding SIM card and when to switch. I guess I'm confused as to how long I leave the original Telus SIM in the phone, and when to insert the Public Mobile SIM.

At the end of Step 4 : Porting, is says "Remove Sim, Reinsert SIM". Does this mean remove Telus SIM and insert the activated Public Mobile SIM? 

This is the only part of the guide that seems slightly unclear to me. I appreciate the help in figuring this out.

Many Thanks,

Daniel

[novaforest]

thanks, good to know this

[gpixel]

@js05 seems there's something wrong with the website. I would choose a new number for now and contact Moderators after to port your number over. you might not get a response tonight

Moderators are available from Monday to Friday from 8AM to Midnight EST and from Saturday and Sunday from 8AM to 10PM PM EST

[Anonymous]

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@js05 wrote:

On step 4, when I choose "Transfer a wireless or wireline number from another provider" I got the following message:

"Unfortunately, this action cannot be performed. To transfer your number from another provider, please reach out to a moderator through our chat bot. To complete your port-in request, please open our chatbot via this link bit.ly/2GF1pHW and type in “port request”. This will put you in touch with our moderator team."

I didn't even have a chance to enter my old number. Is this option really available?

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Are you doing this during activation or have you already activated and now want to transfer your old number over?

[js05]

On step 4, when I choose "Transfer a wireless or wireline number from another provider" I got the following message:

"Unfortunately, this action cannot be performed. To transfer your number from another provider, please reach out to a moderator through our chat bot. To complete your port-in request, please open our chatbot via this link bit.ly/2GF1pHW and type in “port request”. This will put you in touch with our moderator team."

I didn't even have a chance to enter my old number. Is this option really available?

[Jb456]

@CannonFodder  thank you sir for pointing out he has another thread.

[CannonFodder]

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@Jb456 wrote:

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@hdeering wrote:

We were unable to transfer the phone number you entered. Try one of the following options:
-  Make sure you entered your number correctly.
-  Select a new number.
-  Contact the Public Mobile Community for further assistance.

It won't let me continue past this step. No point in putting sim card in if I haven't selected a plan and paid. 

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@hdeering  what provider are you trying to port from? Is it Koode Prepaid by chance?

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@Jb456  This poster already has another thread on the topic, and hasn't answered that question in that thread either, although the title is about a Telus #, so we can PROBABLY assume it's NOT Koodo.  https://productioncommunity.publicmobile.ca/t5/Getting-Started/Porting-a-number-from-Telus/td-p/5028... 

[Jb456]

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@hdeering wrote:

We were unable to transfer the phone number you entered. Try one of the following options:
-  Make sure you entered your number correctly.
-  Select a new number.
-  Contact the Public Mobile Community for further assistance.

It won't let me continue past this step. No point in putting sim card in if I haven't selected a plan and paid. 

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@hdeering  what provider are you trying to port from? Is it Koode Prepaid by chance?

[hdeering]

We were unable to transfer the phone number you entered. Try one of the following options:
-  Make sure you entered your number correctly.
-  Select a new number.
-  Contact the Public Mobile Community for further assistance.

It won't let me continue past this step. No point in putting sim card in if I haven't selected a plan and paid. 

[Ngoik]

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@KimS57 wrote:

I kept my old number.

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Ok, so on step 3, instead of selecting new number, you selected the option to keep your current number and hit continue? 

Have you tried putting in the new sim and sending some texts to see if it works yet? 

You might have to log into your new public mobile account and check to see if there is something you're missing. From what I remember, I also did not have a step 4. It seems like it didn't work, but actually did. 

[KimS57]

I kept my old number.

[Ngoik]

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@hdeering wrote:

I do not see a step 4

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Did you chose to take a new number?

[hdeering]

I do not see a step 4

[Jb456]

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@KimS57 wrote:

All done. Everything is working.

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Great to hear!

Welcome to Public Mobile 🙂

[gblackma]

You are right @Jb456👍 . I should have. I thought this was one of those  hijacked posts. 

[KimS57]

All done. Everything is working.

[Jb456]

@gblackma  read page two 😂 she has sim, we keep asking questions but not really responses from her... emergency call only......

@KimS57  maybe your Rogers cell PHONE IS LOCKED .. Contact Rogers and ask for the unlock code.

[gblackma]

@KimS57 purchase a SIM and activate it with a temporary number.  Set up your self service/my account . Port your number using the change number feature from within. Note Your old providers account must be active to port and leave the cc apt number field blank . If applicable enter your apt in the address field ie xxx - street address . 

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@KimS57 wrote:

This is the first time using this type of service so I wasn't sure how it worked. I always went to a phone place. I know now ok. Is this enough words?

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[KimS57]

This is the first time using this type of service so I wasn't sure how it worked. I always went to a phone place. I know now ok. Is this enough words?

[Anonymous]

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@KimS57 wrote:

yes

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Under fear of being accused of being the language police...if maybe possibly you're more comfortable writing in another language...you could use Google Translate and type in what you wish to say and then translate it to English and then paste the result here. Or if you speak  French then there's a whole French side to this service as well. Click the Francais link in the upper right.

Because these one word answers are not helping us help you.

[Jb456]

@KimS57  can you please start writing more detailed posts so we can help with your problem?

 Did you even make an account yet?

When you log into your account what does the status of your account say?? Active, expired, suspended??

When did you sign up and did you port a number over from another provider??

What is the model of your phone that you have??

You wrote it says "emergency calls only*

..does you phone say anything else when you put the Public Mobile sim card in??

Does it possibly ask for a network unlock code?? As that could be a cause of emergency calls only..

Which means your phone is LOCKED to old provider that you got phone from and you need to contact them to get the unlock code.

We're here to help you get all set up but with the limited information you're provide it is going to be very time consuming trying to decipher your posts.

Thanks.

[KimS57]

yes

[CannonFodder]

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@Anonymous wrote:

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@KimS57 wrote:

Emergency calls only.

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Along with your other posts in Sim card...

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Yeah, I think we need an Oracle to do a little editing, since it seems the OP in that thread clicked on my link, about the Activation info, and has been posting in this thread since then.

[Anonymous]

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@KimS57 wrote:

Emergency calls only.

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Along with your other posts in sim card that you created...

In the upper right of this window is a link called My Account. Are you able to log in (using the left side log in area)?

If so what does your status say?

Maybe an Oracle could pull these posts out of here and move them over to that other thread.