'Sorry, we’re not able to process this request at this time' Voucher error

[RavenUser]

Greetings All,

I'm trying to enter two voucher numbers to my account and I keep getting a "Sorry, we’re not able to process this request at this time. Please try again later" error message.

Is this common? How often should I need to wait before trying again?

Should be pretty straightforward-- kind of frustrating...

Cheers

[softech]

@RavenUser where you got your vouchers from?? 

when you got the voucher??

Vouchers from some stores has a wait time of 24 hours.  You might want to wait and try again 

[Neil11]

You can contact customer service agent to fix your issue. Either via the following link:

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you are having a difficult time, then you can private message CSA:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[computergeek541]

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@RavenUser wrote:

I'm trying to enter two voucher numbers to my account and I keep getting a "Sorry, we’re not able to process this request at this time. Please try again later" error message.

Is this common? How often should I need to wait before trying again?

Should be pretty straightforward-- kind of frustrating...

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Not all merchants update the validity of the of the created vouchers immeidately. I would try again in a few hours.