6 hours ago
I have Auto payments on my account via a credit card that is valid, not expired, and has sufficient funds available. I am now getting an error via text message and in my account when trying to pay "Sorry, we’re not able to process this request at this time. Please try again later."
6 hours ago
Ignore text messages. It is an issue PM is dealing with but hopefully it is resolved soon.
6 hours ago
Your services are on hold due to the expiration of your subscription. If your services are on hold for more than 90 days, your account will be closed permanently and you'll lose your phone number.
6 hours ago
hi @Nomoore if you need to check with support, try the message method here , it is not bad
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
But if you need to resume service first, voucher way is the fastest
6 hours ago
@Nomoore Don’t disagree with you , just one of the many bugs around here
6 hours ago
That is not an acceptable form of communication for elder users.
6 hours ago - last edited 6 hours ago
@Nomoore PM acknowledged an issue of some folks getting this false text message about credit card being expired . And urged people to verify if they did . But you can see it in the announcement section of the site
Announcement here @Nomoore
Important Update Regarding Recent SMS Notification... - Community
6 hours ago
If this was an error on the part of Public Mobile, then it would have been nice for them to send an updated text telling users to ignore the payment issues they are having.
6 hours ago
hi @Nomoore
if it is not urgent, please wait a day or even longer before you try again. When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled)
but if you need to pay it very soon, then buy a voucher from Shoppers drug mart or gas stations and then load the voucher using *611 or My Account
6 hours ago
@Nomoore wrote:I have Auto payments on my account via a credit card that is valid, not expired, and has sufficient funds available. I am now getting an error via text message and in my account when trying to pay "Sorry, we’re not able to process this request at this time. Please try again later."
Check your credit card's onlne account to ensure that you have been mistakenly charged. Otherwise, you will need to try later as the error message indicates. I wouldn't try multiple times or Public Mobile may put a lock on your card preventing it from being used at Public Mobile. Try again after 24 hours. While not convenient, vouchers can be purchases from Shoppers Drug Mart or some gas stations to top up your Public Mobile account.
6 hours ago - last edited 6 hours ago
@Nomoore K do you still have service by any chance ? Might be error message some have been getting and you can ignore it . But if you haven’t any service and can’t make manual payment . You can but payment voucher from shoppers drug mart and load the funds *611 to resume service right away . If you have paid and still no service try to reboot the phone . If still no service contact support
send a private message To CS_Agent
⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437