So port out at public mobile is a little trickier process

[Pmob007]

Since they don’t have the actual call centre, makes it little few extra steps of process with them. To be able to port in from different provider. I would love them to open call centre for such essentials 

[will13am]

@Pmob007 , the port fraud protection is a measure that is implemented across the industry.  It is a pretty simple self serve feature - acknowledge the port via SMS.  I don't know how a call center would make this simpler.  

[hTideGnow]

hi @Pmob007 how is it different or trickier?

PM accounts need to be active

request porting on new carrierr

Receive a text from PM and you reply YES 

no need to involve call center.  same process even porting out front another carrier. no CS involvment needed even with another carrier

[JK8]

@Pmob007 

To port a number in from another provider you can either do it yourself in self service or there is a Telus number you can call.