Slow speed

[Rc747]

I signed up to p.m. two days ago with an iPhone XR. My download speed is one Mbps. I spent hours on the chat line talking to a robot, but getting no results.

[Rc747]

After signing up to public mobile 12 days ago and experiencing  extremely low upload and download speeds I have cancelled my subscription and will be refunded in approximately two weeks. The private message helpline is a joke. I spent hours day after day communicating with them trying everything they suggested nothing has improved it. They keep telling me 24 to 48 hours. When I contact them they say 24 to 48 hours. This is the worst customer service I’ve ever dealt with. I will tell everyone I know to steer clear of public mobile. I asked them if I would be notified when I am being reimbursed, but they said they don’t have that ability. Unbelievable.

[DDM69]

This is a community board. We are all customers and have no access to your account. 

[Chalupa_Batman]

Hi @Rc747 

Sign into your account here on the forums and click on this link.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage/tab/outbox

It will take you to all your outgoing messages. Find the one that you want an update on and reply to that message requesting an update to your request for assistance. Hope this helps.

[Phil_Adelphus]

If you don't see an envelope top right then click on your avatar (where the red arrow points to) to get the drop down menu and then go to messages

[Handy1]

@Rc747  Use this link to check for their reply 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[will13am]

@Rc747 , if you have submitted a support ticket, please watch for a response in the envelope icon on the upper right corner of the community webpage.  

[Rc747]

Ticket status

[DDM69]

Are you connected to the Public Mobile network?  How many bars are showing for your service?  Are the slow speeds just when you are in a certain location or everywhere?

[Handy1]

@Rc747  And are you able to test the SIM card in another phone to test 

[Rc747]

Yes, reset network rebooted phone seems slow speeds

[Handy1]

@Rc747  Yes 4G /LTE same thing 

[Dunkman]

---

@Rc747 wrote:

Phone is that the LTE

---

@Rc747 

Might want to check the nearest cell tower:

https://www.ertyu.org/steven_nikkel/cancellsites.html?lat=52.000000&lng=-97.000000&zoom=4&type=Roadm...

As mention, maybe the area you are testing is getting a weaker signal.  

Did you try reboot and network reset as described earlier?

Even your plan is LTE, for some customers, they will get better speeds on the 3G network.  Might want to manually select that network. 

[hTideGnow]

HI @Rc747 

did you try running a speed test in different area and compare the result?

and your iOS is on the latest version? how about Carrier Profile?

Try Reset network settings on your iPhone as well as try your sim in another phone.  

[Rc747]

Phone is that the LTE

[Rc747]

4G

[Handy1]

@Rc747  Let’s go back to your first thread , community has responded here 

https://productioncommunity.publicmobile.ca/t5/Get-Support/Slow-speed/td-p/1058745

[Dunkman]

@Rc747 

Which plan are you on?  5G, LTE or 3G plan? Does talk and text work?

Might want to manually select LTE network.  If not better, select 3G Network.  

[Rc747]

I signed up two days ago with an iPhone XR. My download speeds are 1BPS or nothing. Did everything suggested in the chat line with the same results. Can’t submit a ticket because I get a 404 error code on their website.

[Handy1]

@Rc747  And you tried rebooting the phone or reset network settings ? Can you try the sim card in another phone to test ? 
but here’s direct link to support 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437