Sim will not read in my unlocked phone, that IS compatible

[Groovylauralee]

Sim will not read in my unlocked phone, that IS compatible.

I have my old SIM card and I bought a new one,  just in case mine got damaged moving it.

I would like to keep my same PUBLIC MOBILE number. 

Any help, plzzzz

[darlicious]

@Groovylauralee 

Yay! Well that was a weird one but as long as it works that's all that is important!

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

[Groovylauralee]

It is working now!!!     Somehow, with the help on here, I managed to get my contacts off my old SIM and I am using the new SIM. NOT sure what I did.  THANKS for help from all!!!

[Groovylauralee]

I have confirmed with the link given to me, that it is not blacklisted.

[softech]

@Groovylauralee   So, did you try to move the old SIM into this phone? It should work without issue.  Try it and let us know .  Test incoming/outgoing calls and texts as well as Mobile Data.  

[computergeek541]

---

@darlicious wrote:

@Groovylauralee 

What's an ESSENTIAL phone? What's the make and model of the phone? Have you checked the IMEI with devicecheck.ca as suggested by @softech ? Use the link in his post to rule the possibility out that it is blacklisted.

---

Essential Phone is the name of the phone model. It's a phone running Android. 

[Korth]

I assume the used PM SIM card is still active? It's still linked to an active Self-Serve account?

If not - because you allowed the account to terminate after not using it, if you forced it to terminate by porting over to another provider - then it's permanently deactivated. Dead SIM cards cannot be reused.

[darlicious]

@Groovylauralee 

What's an ESSENTIAL phone? What's the make and model of the phone? Have you checked the IMEI with devicecheck.ca as suggested by @softech ? Use the link in his post to rule the possibility out that it is blacklisted.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

[Groovylauralee]

I just received this from my friend whom was using the same service. Public Mobile    It is an ESSENTIAL phone.

[darlicious · Accepted solution]

@Groovylauralee 

Your phone number moves with your sim card. So if you swap sim cards all your info will transfer to the new sim card.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

[softech]

@Groovylauralee where you got your unlock phone ? if nothing wrong with old SIM, you don't need to Change SIM.

check if your phone is blacklisted here just in case:

https://www.devicecheck.ca/check-status-device-canada/

[Groovylauralee]

If I do this, will I be able to keep my Public Mobile existing number?

[darlicious]

@Groovylauralee 

Don't change your sim card in your account. The phone isn't detecting your sim card. This is likely a device issue. Check the sim slot for dirt or debris. Ensure the sim card fits snugly in the slot . You may need to use a paper shim or a little bit of tape to secure it.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

[Groovylauralee]

No SIM  No Service   it says

[Groovylauralee]

I have 2 SIM cards....my used one  and a new one.

[darlicious]

@Groovylauralee 

What's the message you are getting when you put your sim card in the other phone?

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

[Groovylauralee]

Thanks!  I found that b ut that is not what I want to do.  I want to keep my same SIM number. If possible??   

OR, I will change SIM if I can keep the same phone number I have from Public?

[Groovylauralee]

Ok I see it wants me to change my SIM number.  But I rather keep my old card and same phone number?

[softech]

there is a Change SIM card on the box to the right of the overview tab

https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/change-sim-card/

[Groovylauralee]

I am signing into my Account now and I see SIM...one min...

[Groovylauralee]

Hi Thank U!  I am trying to use my old SIM card.  I do not knowexcatly 

where U are directing me to ask for this code? 

[Groovylauralee]

This phone has ONLY been used with Public Mobile.

[softech]

@Groovylauralee i think you are just one step away.  Login to My Account and request Change SIM card.  You likely have to use email to receive the 2FA code (i assume you lost your old SIM or it was broken).  After you got the code and enter.   Wait 10 min and reboot your phone and should be good.

[Groovylauralee]

Hi!  Thanks for the reply!  I did not want to change the SIM number.  I simply want to put my old SIM into another phone.  {I only bought a spare SIM card in case I damaged this one somehow}.

[HALIMACS]

@Groovylauralee 

Did you first use the Change Sim card in your self-serve account?

You need to access your  self-serve account and select that option. You will receive a 2FA notification by text or email.

Once you enter the new SIM card number, you will then be able to change the Sim card.

But why would you be doing that unless there’s a problem with your existing Sim card?  It’s possible your existing SIM card may need to be re-provisioned or there is a phone setting that may need to be enabled to ensure its operation.

EDIT:  Also check this to ensure new device not Blacklisted (Depending where/how purchased):  https://www.devicecheck.ca/check-status-device-canada/