Payment problem

[Apache-1944]

Z

I was sent new Visa card . same Number different valid to date. Mobile  Acct. was cancelled would like it re-instated with same cell number & same plan (total 23.52).  Thx.

[esjliv]

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@Apache-1944 wrote:

Z

I was sent new Visa card . same Number different valid to date. Mobile  Acct. was cancelled would like it re-instated with same cell number & same plan (total 23.52).  Thx.

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@Apache-1944  - you are communicating with fellow customers and members just like you here. We cannot change or update anything for you. Only Customer Support Agents (CSA) have access to accounts.

CSA can be contacted for account related issues, by two methods here: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

But, your request is something that you can self manage and update yourself if you have a current Public Mobile account.

Do you have a Self Serve account set up yet? If not, you can register for one here: 

https://selfserve.publicmobile.ca/self-registration/

Then, once you get logged in, follow the screen shot and instructions already provided by @softech in this thread to update the credit card, and make a manual payment to resume/reactive your account.

[Meow · Accepted solution]

What do you mean 'mobile acct. was cancelled'?

If your PM account is closed - cancelled you will have to open a new one.

If you mean it is suspended then for how long? as after 90 days it will be closed.

[softech]

@Apache-1944 First, you need to update your card.

login to My Account and click Payment Tab, clock Manage card at the bottom and the Replace this card and make the card update 

https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/

once updated,  go back to make a manual payment using the option "Other ( enter the desired payment anmount) and manually input the plan amount and pay.  Once paid, reboot your phonehttps://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/