Sim hasn't shipped.

[ChristyM]

I placed my order for a sim on may 22nd but it still has not been shipped. No tracking number and ive been unable to make any type of contact with customer service to get a replacement.  My phone is not compatible with Esim

[AK32 · Accepted solution]

It seems many have been having issues receiving their sim card lately. It may be a backlog of shipments, but if you dont want to wait id suggest going to a Telus (or maybe a walmart, id check with them first if they have it) and pick one up in person.

[Phil_Adelphus]

@ChristyM   If the chatbot is not working for you send a private message to support using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

They may suggest you pick one up at a Telus/Koodo store and give you credit for the cost.