2 weeks ago
I placed my order for a sim on may 22nd but it still has not been shipped. No tracking number and ive been unable to make any type of contact with customer service to get a replacement. My phone is not compatible with Esim
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2 weeks ago
2 weeks ago
It seems many have been having issues receiving their sim card lately. It may be a backlog of shipments, but if you dont want to wait id suggest going to a Telus (or maybe a walmart, id check with them first if they have it) and pick one up in person.
2 weeks ago
@ChristyM If the chatbot is not working for you send a private message to support using this link
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
They may suggest you pick one up at a Telus/Koodo store and give you credit for the cost.