Sim card

[AmirSourour]

Hi

My sim card is getting disconnected every couple of days 

Do I need a new sim card

Thanks

[Handy1]

Yes public mobile sells SIM cards but you be best to to get from Amazon $4.99 or pick up from Telus / Koodo store . From PM it can take up to 3 weeks to arrive 

[hTideGnow]

hi @AmirSourour 

faster to buy a new one in person from Telus or Koodo store or buy from Amazon.ca

you can ask PM support for possible reimbursement 

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Handy1]

@AmirSourour  Then try a new SIM card and sim swap the number in your account profile page like this 

SIM  SWAPPING  profile tabs

This can also be done on the app aswell , if you have any issues ask support to sim swap it for you 

send  direct  private message to support .

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[AmirSourour]

Its the sim card.

After cleaning, it works for couple of weeks.

Does public mobile send a sim card

[AmirSourour]

I did.

Same problem.  I even bought a new phone

[Handy1]

@AmirSourour Can you test your SIM card in another phone to test it and see if same thing happens . Maybe try somone else SIM card in your phone see what happens . SIM cards are usually free from issues you could also try lightly cleaning the contacts on the SIM card . But can’t hurt to try and change to new SIM card only $4.99 on Amazon