Set up Self-Serve emails when I am already set up

[DebbieD]

Hi, 

I am new to Public Mobile and set up self-serve and auto-pay on January 7, when I activated my card but I have received emails from Public Mobile a few times since encouraging me to set up Self-Serve. Can anyone tell me why? Did I not do it properly or is there information missing?

Thanks!

[DebbieD]

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@kselmak wrote:

Just ignore it

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Will do, thanks!

[gblackma]

You are welcome @DebbieD . Glad that we could help you.  Welcome to PM. 

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@DebbieD wrote:

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@gblackma wrote:

Nothing wrong @DebbieD it's an auto email. Gets sent to every new signup.

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@DebbieD wrote:

Hi, 

I am new to Public Mobile and set up self-serve and auto-pay on January 7, when I activated my card but I have received emails from Public Mobile a few times since encouraging me to set up Self-Serve. Can anyone tell me why? Did I not do it properly or is there information missing?

Thanks!

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Awsome, thanks for responding so quickly! 

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[DebbieD]

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@Luddite wrote:

@DebbieD Just double check you are able to login to your self serve account. https://selfserve.publicmobile.ca/

If yes, it's just a glitch; that message is intended for customers activating in store.

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Great, thanks! I am able to login...and then I navigate all the tabs to make sure I am not missing anything. 

[DebbieD]

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@gblackma wrote:

Nothing wrong @DebbieD it's an auto email. Gets sent to every new signup.

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@DebbieD wrote:

Hi, 

I am new to Public Mobile and set up self-serve and auto-pay on January 7, when I activated my card but I have received emails from Public Mobile a few times since encouraging me to set up Self-Serve. Can anyone tell me why? Did I not do it properly or is there information missing?

Thanks!

---

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Awsome, thanks for responding so quickly! 

[kselmak · Accepted solution]

Just ignore it

[Luddite]

@DebbieD Just double check you are able to login to your self serve account. https://selfserve.publicmobile.ca/

If yes, it's just a glitch; that message is intended for customers activating in store.

[gblackma]

Nothing wrong @DebbieD it's an auto email. Gets sent to every new signup.

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@DebbieD wrote:

Hi, 

I am new to Public Mobile and set up self-serve and auto-pay on January 7, when I activated my card but I have received emails from Public Mobile a few times since encouraging me to set up Self-Serve. Can anyone tell me why? Did I not do it properly or is there information missing?

Thanks!

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