Services not active but need to transfer out number

[ninalam]

Hi everyone,

I am trying to transfer my number to Fizz. My PM subscription was for Mar 10 - Apr 9, so I was under the impression it would be active until end of day today. However, PM has put my services on hold because I turned auto-renew off, so Fizz is unable to transfer my number.

I submitted a ticket this morning but haven’t received a reply yet. Any suggestions on what I should do in this case? I would prefer to get everything wrapped up today so I don’t miss any days of service. Thanks.

[Phil_Adelphus]

@ninalam   If you end up having to stay with PM another month it's best to port out a few days before the next renewal date rather than at the last minute because things can go wrong with ports between any two carriers so there can be delays or glitches in the transfer.

[Sansan]

It would appear that our perception of the day is the morning of and not the evening of so if you turned off auto pay you have to turn it back on. Unfortunately, you will be charged for it as there are no refund but you can wait to hear back from them to see what they advise.

[hTideGnow · Accepted solution]

HI @ninalam 

sorry, account needs to be active.  So, best is to login My Account, change the plan to $15 and then resume for a month to lower the cost

of course, you can try to ask agent for help, but I doubt anything they can do

  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437