Service won’t work without wifi, issues porting number.

[NikkiM]

Hello,

I had initial problems porting my phone number which I called about and thought was resolved however, I now have no working phone unless I’m connected to WiFi and in my network settings it shows 2 lines with the same number. 

Please help!

Thanks!

[Phil_Adelphus]

@NikkiM  As for the sim I am just using the one that came with my current phone

When you say the sim came with the phone, can you elaborate?  Usually a customer would bring a phone without a sim and then buy a Public Mobile sim, either physical sim card or esim.

You would need iPhone 12 or newer to get 5G but my iPhone 13 spends most of its time on LTE anyway since I have it set to 5G Auto.

[softech]

@NikkiM iPhone 11 does not have 5G, 

But you will get the near 5G speed, close to 250Mbps, with just 4G or LTE on your phone  if you have a 5G plan

[NikkiM]

Hi!

Thank you so much for the reply. 

As for the sim I am just using the one that came with my current phone. 

Turning off one of the numbers in network settings did help. However, I am not getting 5G service. 

Do you need to have a newer phone to get this? I have an iPhone 11 Pro.

Thanks again! 

[slusagm]

Please reboot and thrn Reset All Networks 

if you still have no service, ask PM to check 

You won't be able to open proper Chatbot ticket, so just message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

@NikkiM were you ever able to use data and ever able to make outgoing calls?

and physical sim or eSIM?

if physical sim, try the sim on another phone 

if eSIM, there is a chance you need to rebuy the eSIM

and you said you see 2 lines same number, where you see that? Sim Manager?  did you try to enable only 1 of them and see if there is service?