07-09-2021 08:10 AM - edited 01-06-2022 02:59 AM
Hello
can I pause my payment but keep the number next 6months?
I need to go to my country and be back about 6months later.
Please help!
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07-09-2021 11:08 AM
Thanks @darlicious I was also wondering if we can load enough fund into Available fund first and then use the suspend/unsuspend/85 days trick. With enough fund there, we don't have to worry about issue with the credit card payment. Thanks
07-09-2021 11:05 AM
If you take the proper steps preparing for your service to be suspended you shouldn't encounter any issues. Keep autopay enabled and top up your account $15 to be immediately available for the mid holiday travel reactivation. Once suspended via lost/stolen your available funds ($15) and autopay are blocked from being accessed by pm's payment system.
The only thing out of your control is unscheduled system maintenance which is why you don't wait until the 90th day to reactivate. You can write down your account email, password pin # and phone number and leave it with a trusted friend or family member in case you can't access the internet with a contingency plan if you don't contact them by day 88 to say you have reactivated your service so they can log in and unsuspend your service via lost/stolen. With $15 in your available funds this will occur automatically.
Or leave your pm sim card and a $20 pm voucher to load via 611 once they put your sim card in a working phone. But lost/stolen to unsuspend the service requires account access so this will only work if you removed autopay to suspend your services.
07-09-2021 09:53 AM - edited 07-09-2021 09:54 AM
If there is $90 in the available fund, the account will be active the whole 6 months period, which is good and safe.
However, if OP willing to do a bit of work , suspend for 85 days and activate for 30 days and then suspend again, OP only needs to pay $30. Of course, there is a bit of work and some customers had issue manual pay while they are oversea and would need mod involved.
07-09-2021 09:47 AM
@naomi_0729...if it's important to you to keep your PM number..
before you go lower your plan to the $15 level...then put $90 on your account in Available Funds. When you get back to Canada you can upgrade to whichever plan is current at that time.
07-09-2021 09:42 AM
Here is a thread about extended absence:
Some have suggested ported to a voip service like Fongo ($25 fee). You can then port back to a mobile company when you get back (no fee). You will lose whatever rewards that you have with Public mobile when/if you port back.
07-09-2021 08:59 AM
Not a pause for 6 months. Most PM allow is to suspend for 90 days or your number will be gone and account will be closed.
A workaround is to pay every 80+ days to keep the account alive, in your case, you might just have to pay once or twice.
Another way to keep the number (but unable to keep the reward) is to port your number out to some free VoIP service. and will port it back in to PM when you are back from the trip.
07-09-2021 08:39 AM
However, at your next plan renewal date, you can defer payment and place the account in suspension for up to 90 days before making the next payment which will restore your account to active status.Note that if more than 90 days have passed in suspend, your account and SIM card will be permanently deactivated.
Another option would be change to the $15 plan to maintain your account.
07-09-2021 08:28 AM - edited 07-09-2021 08:29 AM
More or less....
You can suspend your service for up to 90 days before having to reactivate your service for at least 30 days at which time you can then suspend for up to another 90 days. However it is recommended to reactivate around day 85 in case you run into any issues....you will then have a few extra days to sort out any problems so you don't lose your account and phone number. Here are your options:
Happy travels to your home country....I hope all is well.