Service outages

[Karine203]

I've been with PM for under a month and for the last few days I am unable to receive and send calls/texts. They have informed me that there are outages.

My question is... does this happen a lot, if so how often??? I feel bad because I convinced my mother to switch, and 3 of my kids too...

[pkaraa]

check the settings here

https://apn-canada.gishan.net/en/apn/public-mobile

Reboot and re-seating of the SIM is a great troubleshooting tip.

[darlicious]

@Karine203 

Try the troubleshooting tips as suggested. Outages with public mobile are not common and if they do experience one it usually affects all telus customers/brands although this sporadic one seems isolated to pm customers and the 3G network or switching to the network from LTE.

Personally I have never experienced an outage in the past two years with public mobile including the recent widespread telus outage affecting bc and Alberta customers.

Would it be wishful thinking that this is somehow related to bringing voLTE to pm?

[popping]

@Karine203 

What is your area code of your phone number?

No problem with southern Alberta 403 numbers.

[hTideGnow · Accepted solution]

@Karine203 to be honest, I don't see PM has a lot more outage than other providers.  These things happen once in a while.   Also, this seems to affect only selected customers only.  Hang on to it, wait for PM to resolve this issue fully.

Did you try the workarounds suggested above?  Changing to 3G only or use a second phone   resolved the issue for many

[t_p]

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@Karine203 wrote:

I feel bad because I convinced my mother to switch, and 3 of my kids too...

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Ouch! I feel for you 🤔

[Triguy]

You can check for outages in your area.

https://www.telus.com/en/qc/outages

[Anonymous]

@Karine203 

can you try it selecting the network to "3G ONLY"

for iPhone visit Here link 

or Here link 

for android visit Here link ,

do one thing Make sure your phone is off before removing your SIM card,

and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

or can you do try reseat the SIM card

1. power off your device

2. take out the SIM card,

3. wipe it clean SIM card,

4. put it back and power on,

5. toggling airplane mode off/on,  

and do again Rebooting your phone means to turn off your phone and turn it back on again.

and if still not fix it please you Have To Submit a Ticket To Customer Support Agent by CS_Agent,

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket 

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link to get started.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck

[JK8]

@Karine203 

In the meantime try these. Some have reported success.

1. Try resetting network settings and reboot.

2. Try setting preferred network to 3G and reboot.

3. Put sim in another phone and then back again.

[computergeek541]

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@Karine203 wrote:

I've been with PM for under a month and for the last few days I am unable to receive and send calls/texts. They have informed me that there are outages.

My question is... does this happen a lot, if so how often??? I feel bad because I convinced my mother to switch, and 3 of my kids too...

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Based entirely on the number or reports in the Community about similar issues, I'm thinking something is going on.  I'm sure that Public Mobile is looking into this.

[Dunkman]

@Karine203 

No, this does not happen often.  In my 3 years with PM, personally, I have not had any significant outages.