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Service on Hold

PercyQ
Good Citizen / Bon Citoyen

I have had two emails and a text telling me my account is on hold.  Now I have a text in french telling me the same thing.  My account is paid up.  I'm getting frustrated receiving these notices over and over.

5 REPLIES 5

PercyQ
Good Citizen / Bon Citoyen

That is not what my message said.

WENth100
Great Neighbour / Super Voisin

I checked the message again, it's notifying that the "on hold" messages were sent by mistake, for some reason they sent it by French first and then by English.

WENth100
Great Neighbour / Super Voisin

This is most likely a glitch, I have checked my credit card and the payment apparently has already been made, and everything seems to work just fine. Yet I have also received the email, the text in English and in French on how it's on hold.

hTideGnow
Mayor / Maire

hi @PercyQ when you last receive that??

it was just a glitch that PM sent out the wrong email.  If your service is working, then no worry, just ignore the message

PM is aware of this and made an announcement:

https://productioncommunity.publicmobile.ca/t5/Announcements/ONGOING-Important-Update-Regarding-Rece...

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