Service not working

[Anmoldeeeep]

Hey, I am unable to call anybody, even though I renewed my subscription on sep 28th

[Anmoldeeeep]

I called from another phone and typed in my number it’s continuously saying we cant process your request

[Anmoldeeeep]

Okay , I will do this . And yes I submitted ticket also using your link . 
thank you for being so helpful 

[hTideGnow]

HI @Anmoldeeeep 

can you call 1855-4PUBLIC from another phone, then enter your number and check if your system confirms your account is currently active?

if it says active, I think you need to follow my advise above to submit a ticket with PM agent by direct message

[Anmoldeeeep]

No , I am not able to text , call or use data . Nothing 

[hTideGnow]

HI @Anmoldeeeep 

earlier, I asked you what have you tried so far to troubleshoot?

and on top of those question, may I know if you can text or use data? does your phone connects to the PM network?

Or if you want PM support agent to check, then please message them here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Anmoldeeeep]

But I already paid the bill on 28 sep

[Anmoldeeeep]

I am not even able to call at given numner . I cant do anything. What is solution for this?

[computergeek541]

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@BKNS27 wrote:

@Anmoldeeeep 

Call 1-855-4PUBLIC and make a manual payment with your CC or vouchers.

Vouchers can be purchased from these locations:

7-11, Canadian Tire gas stations, London Drugs, Canadian Superstore, Shell, Shoppers Drugmart, Safeway, Staples

You can also enter the voucher number by dialing 611 on your phone.

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From everything that I can see so far, this customer's plan is active and already renewed and there doensn't appear to be any payment issue.  The service just isn't working.

[BKNS27]

@Anmoldeeeep 

Call 1-855-4PUBLIC and make a manual payment with your CC or vouchers.

Vouchers can be purchased from these locations:

7-11, Canadian Tire gas stations, London Drugs, Canadian Superstore, Shell, Shoppers Drugmart, Safeway, Staples

You can also enter the voucher number by dialing 611 on your phone.

[Handy1]

@Anmoldeeeep  If this just happened today it could be network issue check 

Outage map in your area:

https://istheservicedowncanada.com/

[hTideGnow]

HI @Anmoldeeeep 

did it not work since Sept 28th? or just today?

what have you tried? did you login My Account and confirm the account status?  Go to Payment page, the box around Manage Subscription should show you the next renewal date, should be Oct 28th

and you tried reboot the phone? tried Reset all networks? or maybe test the sim card in another phone?

[Dunkman]

@Anmoldeeeep 

Is your account status active?  

What about texting?  data?  incoming calls?

If not tried already, reboot your phone.  Network reset of phone (note: this will erase any saved Wifi passwords).