Service Disconnected

[PMAN1986]

My service has been disconnect for over a week now due to "insufficient funds". There is plenty of space on my credit card. I submitted a ticket 5 days ago and still have no response and still have no service.

Has anyone else had this issue and how did you resolve it?

[esjliv · Accepted solution]

@PMAN1986  - once your account is suspended for a payment account issue or nonpay, you will need to MANUALLY added the amount equal or more what is owing. 

If you choose the "Amount Due" and it doesn't work, then try using the "Other Amount" field and manually enter an amount that covers it.

Then reactivate your account.

If your plan still does not reactivate / resume and it shows $0 owing, try adding a $1 topup payment. 

Or try

1. Go to “Plan and Add-Ons” TAB
2. Select "Lost/Stolen Phone" TAB
3. Select "Suspend Service" BUTTON
4. Then, Select Resume/Reactivate Service
5. Log off your account. Log back in. Reboot your phone.

[JL9]

It sounds like it may be an autopay failure which has been an issue that has been happening quite a bit lately it seems. If you look at the thread above this it lays out some options for you.

[Dunkman]

@PMAN1986 

You usually should get  response within a few hours (up to 48 hours).  You could either submit another ticket or privately message CSA.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hairbag1]

Try dialing 611 to get status of your account. You can also make payment there but you'll need your PM pin number to do so.

You can also log in to your account / Payment / One Time Payment.