I have reviewed many of the Forbidden A1 threads here and they all seem to stem from a server being down or some sort of "it will work itself out" situation. In my case, I have two phones, two accounts. One I log in with my account I set up using my firstlast@business.com email address with no issues. I then set up a separate account using my alias email address firstnameonly@business.com. I can always log in with my firstlast@ email, but if I log out and log in to the fisrtnameonly@ account, I get the forbidden A1. If can still log back in to the other account right away, so it is not a server issue.
I am thinking this may be due to the firstnameonly@ account is using an alias email. That is, Office365 will put all emails sent to firstnameonly@ into my firstlast@company.com email address. But outgoing emails will always go out as coming from firstlast@. I did not think this was an issue because I am not sending emails to Public, just clicking links. But maybe I have triggered some sort of spam/fraud mechanism?
At this point, I just want to update the account to admin@business.com which is a real email address, but at this point I am unsure how to do this as I cannot log in to the account, even after 3 days of retrying. The thing is, the A1 situation did not happen right away, and already provided my credit card, automatic billing, and ported my number from my old provider. I do not think it is just as simple as making a new account at this point.
Worst case, i can just let it ride until the credit card expires in a few years and then get a new SIM. But I would really like to get this fixed if there is a way.
