SIM

[CJG]

New customer. When do I change my sim over?  Text not getting through, I’m cut off. Help!

[CJG]

Thank you - felt I was in over my head.  Got it all sorted thanks to you and everyone here.  Was still on hold and finally hung up as inserting the new SIM worked.  Thanks everyone!

[Handy1]

@CJG  It says that but never happens that way  , the activation steps are a bit confusing , but you confirmed that you replied YES so you did everything right . And the fact your old providers SIM card stopped working is the indication that the ports complete . You just need to test the PM SIM card now and then be able to log into your PM account to confirm full access . I wrote a thread in this back when the app first came out . Will find it in second and share it with you . But I think your all set just test the PM SIM card and reboot device . And as I said earlier test talk text and data both incoming and outgoing calls most importantly 

adding here you go @CJG 

When to

Put SIM card in

Some activation steps are backwards - Community

[CJG]

I'm on hold now to call centre.  I was supposed to get a SMS to advise of a PIN and to insert new SIM, neither of which I got or am able to get.  Will see what CS says.  Thanks!

[BKNS27]

@CJG 

Yhe old SIM will continue to work for about 90 minutes until porting is completed. Once completed, the old SIM will stop working then power off your phone and switch to the PM SIM and power back on.

[hTideGnow]

hi @CJG reboot the phone and test inbound calls again.  Usually this one more reboot is needed 

if same, call the number I sent you and ask for porting status update 

[Handy1 · Accepted solution]

@CJG  So if you replied YES and the old providers sim no longer works . It’s time to try the public mobile sim in the phone  and reboot the device . And test calling text and data 

[CJG]

I replied yes to that. Supposed to get a SMS to change my SIM. They don’t come through. It’s been hours. 

[Phil_Adelphus]

@CJG   Did you reply YES to your old provider's port authorization text, or do you mean you didn't get that text?

[Handy1]

@CJG  If your old providers SIM card stopped working try the PM sim card in the phone and reboot the device 

[hTideGnow]

hi @CJG did you port your number?

you can put PM sim in and test outbound and inbound calls.  If inbound does not come to PM sim, the port not done.   check with PM porting support team and confirm. I will send you the number to PM Porting support team Please check your community inbox