SIM didn’t receive

[Shahjalal]

why my SIM card has not arrived yet? I ordered it at 26 October 2023.

[hTideGnow]

HI @Shahjalal 

sim card might take 3 weeks to come. 

But if you ordered on 26th Oct, that is way over 3 weesk

Please submit ticket and ask PM agent.  They might offer to resend you a new one.  But don't take that offer.  Ask them to let you buy another one in person from Telus or Koodo store and ask them to pay you back the extra

Please submit ticket with agent here

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1 · Accepted solution]

@Shahjalal 

SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up or order from Amazon .otherwise reach out to support for a status up date for when it shipped and when you can expect it . Or if you can get a credit for buying a new SIM card .message support directly while your already here and logged in the community you can send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437