03-13-2023 10:46 AM
I ordered my SIM card in January 8th and it still hasn't arrived. I cannot submit a ticket or anything I cannot reach anyone at the customer centre or track my shipment. What should I do?
Solved! Go to Solution.
03-13-2023 12:57 PM
Nearest “corporate” store you mean.
03-13-2023 11:38 AM
What did you do to try to “submit a ticket”?
Just type it in on SIMon Chatbot on the bottom of page or you can private message on the envelope icon above.
Meanwhile, if you need one in a rush. You can purchase one at your local Telus/Koodo store for another $10 or from Canadian Cell Supplies online for $5 or Amazon for around $7.49.
03-13-2023 11:26 AM - edited 03-13-2023 01:22 PM
Call your nearest Telus or Koodo store and buy one. That will be the quickest. 😁
03-13-2023 10:54 AM
You should have received the SIM card within a few weeks.
If you are having trouble with submitting a ticket, private message Customer service agent
through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437