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S9 to S20

Snaggle213
Great Neighbour / Super Voisin

Hi I have a PM account with my S9. I have a s20 now and have swapped the SIM card. I have no network on the S20 but do on my S9. Do I need to reset something or a new SIM card for the S20? Thank You. 

3 REPLIES 3

Snaggle213
Great Neighbour / Super Voisin

Thank you.

eddieO
Model Citizen / Citoyen Modèle

@Snaggle213 on the S20 you can try resetting networks (note that this will also clear your WiFi and Bluetooth connections so you'll need to reconnect your devices). Is this does not work see if there is another phone besides the S9 to try the SIM. If it works in another phone it could be an issue with the S20 as @slusagm has suggested 

slusagm
Town Hero / Héro de la Ville

problem on S20. where you bought it?? check if it is clean here

https://www.devicecheck.ca/check-status-device-canada/

if it is not blacklisted, try changing the network mode.  Try 4G or LTE

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